Technical support
Neemba Technical Support
Everywhere, quickly, efficiently.
Our certified technicians provide on-site and remote support to diagnose, repair, and optimize your equipment.
With our dedicated hotline, remote assistance, regional workshops, and the CRC in Dakar and Ouagadougou,
We get your machines back into production faster, in full compliance with safety and quality standards.
Fewer stops. Better performance.
Every hour of downtime is costly. Our support combines accurate diagnostics, rapid availability, and genuine parts to reduce downtime, increase availability, and extend the life of your fleet at the lowest total cost of ownership.
Everything you need to fix problems... and prevent them
- Dedicated hotline and WhatsApp.
- On-site and workshop interventions.
- Multi-country coverage, express travel.
- Cat/SEM trained and certified technicians.
- Electronic diagnostics & telemetry (VisionLink, Product Link).
- Strict HSE procedures & detailed reports.
- Remote assistance and pre-diagnostics to save time.
- Preventive maintenance & CVA contracts.
- Tests at the CRC (repairs & reconditioning of components).
- Priority access to original parts.
- Order online via parts.cat.com.
- Maestro to track your parts.
- SLA/announced deadlines.
- Report on intervention + recommendations.
- History & KPIs (availability, MTTR, costs).
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