On-site technicians
On-site technicians
Rapid response, wherever you are.
On-site technicians: expertise at your side, around the clock.
Avec plus de 850 techniciens qualifiés répartis dans nos 11 territoires de service, Neemba met à votre disposition une équipe de proximité capable d’intervenir rapidement, même dans les zones les plus reculées.
Nos techniciens assurent diagnostics, réglages, opérations de maintenance préventive et curative directement sur votre site, pour limiter les temps d’arrêt et maximiser la disponibilité de vos équipements.
Resident technicians
Premium service for your strategic sites
For your long-term projects or critical operations (mines, infrastructure sites, power plants, ports, etc.), Neemba offers the secondment of resident technicians directly on your website.
This service includes:
- One or more dedicated technicians always present on your site.
- In-depth knowledge of your machine fleet and operational constraints.
- Rigorous technical monitoring, according to Cat® protocols.
- A significant reduction in response times and unplanned stops.
- Regular reporting and ongoing technical dialogue with your teams.
This feature allows you to gain autonomy, optimize your maintenance costs, and ensure the continuity of your operations under the best conditions.
Our related services
Repair Options
Renovate your rooms, reduce your costs.
Service workshops
Expert repairs in our certified workshops.
Technical support
Our certified technicians work on-site and remotely to diagnose, repair, and optimize your equipment. With our dedicated hotline, remote assistance, regional workshops, and CRC centers in Dakar and Ouagadougou, we get your machines back up and running faster, in full compliance with safety and quality standards.
